Interaction with customer, product demonstration, Analysis of needs and requirement, Present offer of the right match to customers needs, Handling of objections/difficult customers interface/ negotiation.
Used car evaluation and procurement
Lead management & tele-out, Database cleaning and updating in software portal, Attend to all tele-in enquiries and collect the enquiry details like prospect name, contact number, product interested in etc
Initial contact with the customer to determine vehicle data.
Documenting the customer’s problem/symptoms in a workshop order and defining the scope and type of work.
Work preparation, Diagnosis, Repair/maintenance, Order completion, Vehicle handover, Service follow -up/customer support
Preliminary diagnosis and repair support, Final inspection and vehicle handover